Frequently Asked Questions (FAQs) – On The Weels
Complete Guide to Renting and Listing Vehicles on On The Weels
Are you a passenger looking to rent a vehicle with a driver or a host/car owner considering listing your vehicle for rental? This comprehensive FAQ guide provides answers to common questions, helping you navigate our platform effortlessly.
For Passengers
1. How does On The Weels work for passengers?
On The Weels allows passengers to rent chauffeur-driven vehicles easily. Simply search for a vehicle, select your desired rental duration, confirm the booking, and make an advance payment. The remaining amount is paid directly to the host after the ride.
2. What types of vehicles are available for rent?
We offer a wide variety of vehicles, including economy cars, luxury sedans, SUVs, vans, and coasters. You can choose based on your budget and travel needs.
3. Can I rent a car without a driver?
No, On The Weels specializes in chauffeur-driven rentals to ensure safety, convenience, and premium service for passengers.
4. How do I make a booking?
To book a vehicle:
- Select your pickup city, date, and time.
- Choose a car from the available listings.
- Confirm details and proceed to checkout.
- Pay advance fee online.
- Receive booking confirmation and driver details.
5. What payment methods are available?
We support JazzCash, Easypaisa, bank transfers, and debit/credit cards for advance payments. Cash payments for the remaining balance are made directly to the host after the ride.
6. Can I cancel a booking?
Yes, you can cancel your booking. However, cancellation policies vary based on the host’s terms. Please review cancellation rules before booking.
7. How do I contact my driver?
Once your booking is confirmed. You can coordinate pickup location and other details directly with them.
8. What if my driver is late?
Our platform encourages punctuality, but in case of any delay, you can contact the driver. If the issue persists, our support team is available to assist.
9. How can I rate my experience?
After completing your trip, you can leave a rating and review on our platform to help future passengers make informed decisions.
For Hosts/Car Owners
1. How do I list my vehicle on On The Weels?
Follow these steps:
- Create an account and log in.
- Navigate to ‘List Your Vehicle.’
- Enter vehicle details, pricing, and availability.
- Submit for admin approval.
- Once approved, your listing goes live.
2. What are the benefits of listing my vehicle?
- Earn passive income by renting out your car.
- Reach a large audience looking for chauffeur-driven rentals.
- Get marketing support and priority placement with featured listings.
3. Are there any subscription plans?
Yes, we offer flexible subscription packages:
- Basic (PKR 1,000/month): 2 listings, 1 featured.
- Gold (PKR 2,000/2 months): 5 listings, 3 featured.
- Diamond (PKR 5,000/6 months): 15 listings, 6 featured.
- Platinum (PKR 40,000/year): 25 listings, 15 featured, priority support.
4. How are payments processed for hosts?
Passengers pay a 10% advance through On The Weels. The remaining 90% is paid directly to you by the passenger after the ride.
5. What documents do I need to register as a host?
You need:
- A valid CNIC
- Vehicle registration documents
- Driver’s license (if applicable)
- Proof of insurance
6. Can I update my vehicle details after listing?
Yes, you can modify pricing, availability, and descriptions anytime through your dashboard.
7. What if a passenger cancels a booking?
If a passenger cancels, the advance payment may be refunded based on our cancellation policy. Ensure your cancellation terms are clearly stated on your listing.
8. How do I get more bookings?
To attract more renters:
- Upload high-quality vehicle images.
- Set competitive pricing.
- Offer flexible rental options.
- Provide excellent customer service.
- Encourage passengers to leave positive reviews.
9. Can I list multiple vehicles?
Yes, depending on your chosen subscription package, you can list multiple vehicles.
10. How does customer support assist hosts?
Our dedicated support team helps with:
- Listing approval and optimization.
- Resolving payment and booking disputes.
- Handling customer inquiries and feedback.
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