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Privacy 

Privacy Policy for Our Vehicle Rental Platform

We are committed to protecting your privacy and ensuring that your experience with our platform is positive, secure, and beneficial for both visitors and users. This Privacy Policy outlines how we collect, use, and safeguard your personal information while providing you with excellent service on our website/app. Please take a moment to review our practices to understand how we operate.

1. Information We Collect

To provide a seamless experience, we collect the following types of information from users:

  • Personal Information: When you register as a user (passenger or vendor/host/partner), we collect details such as your name, contact number, email address, and location to manage bookings and vendor listings.
  • Vehicle Listings: For vendors listing their vehicles, we collect relevant details such as vehicle specifications, prices, rental terms, and any additional offerings (with/without driver).
  • Payment Information: Secure payment processing information is collected through trusted payment gateways, including local options such as Easypaisa, JazzCash, or bank transfers.

2. How We Use Your Information

We use the information collected to:

  • Facilitate and manage vehicle bookings between passengers and vendors/hosts.
  • Enable vendors to effectively list and manage their vehicles on the platform.
  • Ensure secure and convenient payments for both parties.
  • Improve and personalize the user experience by tailoring our services to your needs.
  • Enhance our platform by analyzing usage patterns to introduce new features such as the ability to buy and sell vehicles.

3. Data Security and Protection

Your security is our priority. We implement strict security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption: All sensitive data, including payment information, is encrypted using the latest technologies.
  • Secure Access: User profiles and vendor listings are protected by secure login procedures and multi-factor authentication, ensuring your account is safe.
  • Trusted Partners: We only work with reputable third-party services (e.g., payment gateways) that meet high standards of security.

4. Third-Party Access

We value your privacy and ensure that third-party access to your information is minimal. We may share your data with:

  • Service Providers: Only trusted third parties (e.g., payment processors, verification services) who help us deliver our services effectively. They are bound by strict confidentiality agreements.
  • Legal Requirements: In cases where the law requires us to disclose your information, we will only do so when necessary and ensure compliance with legal standards.

5. Your Rights

You have full control over your data. As a user, you can:

  • Access and Update: Access your profile to view and update your personal information at any time.
  • Deletion: Request the deletion of your data by contacting our support team.
  • Opt-Out: Choose not to receive marketing communications by updating your preferences in your account settings.

6. Cookies

To improve your browsing experience, we use cookies that allow us to remember your preferences and provide a more personalized experience. Cookies help us:

  • Understand user preferences and enhance the overall platform experience.
  • Ensure the smooth functioning of the website/app during your visit.

You have the option to disable cookies through your browser settings, although doing so may affect the platform’s performance.

7. Platform Updates and New Features

We are constantly improving our platform to meet your needs. When new features, such as the option to buy and sell cars, are introduced, we will update our Privacy Policy accordingly to ensure transparency. Users will always be informed about how new features may impact their data privacy.

8. Children’s Privacy

Our platform is intended for users who are 18 years or older. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us, and we will take prompt action to delete it.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Users will be notified of any significant updates, ensuring transparency and continued protection of your data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at contact@ontheweels.com We are here to ensure your privacy is respected and your data is handled with the utmost care.